Subject: Tech Support Candidate - Naeem Ansari
From: Naeem Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 03:14:20 -0400

Tech Support
Test

Name

Naeem
Ansari

E-mail

[email-masked]

Phone Number

(91) 9711940937

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Okhla

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking -
advance
Hardware - Basic
Server 2012

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CCS Computers Pvt Ltd

System Administrator

Working

18000

Previous Employer 1

Encore Ingodolution Pvt
Ltd

Network Support Engineer

Feb 2019

12500

Previous Employer 2

AMS iNform Pvt Ltd

Executive-Domestic

July 2016

11000

In your past experience you have
(select all that applies)

Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
Cable Connectivity

2. Network Connectivity

3. Check if website is not blocked

4. Check from ISP end if there is any route finding issue.

5. There may be DNS issue on website or website is not available

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth device

2 . Turn Bluetooth on mobile

3. Check name of bluetooth

4. Pair it to connect

What according to you makes you a
good candidate for customer service or technical support job?

I have hands on experience on Windows 10,  sever 2012, Cisco
devices.

On a scale of 1 - 5 please rate your fluency in
spoken English

3