Subject: Tech Support Candidate - Nidhi Kumari
From: Nidhi Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 02:57:31 -0400

| | Tech Support Test

Name | Nidhi Kumari
E-mail | [email-masked]
Phone Number | (91) 6396094620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Java, Splunk, Tealeaf, Service now, Agile

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Associate Consultant | Currently working |
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Na | Na | Ns |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: Firstly try to figure out where the problem exist may be due to browser issue.
2: Try to clear cache and cookies. And then try to open in another browser.
3: Also try to check the internet connection if it is fine or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings.
Navigate to connected devices, choose your device and turn on bluetooth toggle switch if not enabled.
Select the bluetooth to view option.
Select pair new device.

What according to you makes you a good candidate for customer service or technical support job? | I believe because of my tendency to behave in consistently honest, moral and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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