Subject: Tech Support Candidate - Amit Maindoli
From: Amit Maindoli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 02:37:55 -0400

| | Tech Support Test

Name | Amit Maindoli
E-mail | [email-masked]
Phone Number | (91) 9027179947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 71
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ienergizer | Jr. Engineer | Aug 2018 | 15000
Previous Employer 2 | TechMahindra | Technical support | July 2021 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check internet connection, then I will open that website in other browser and still facing the same issue then I will clear cookies and clear and cached data.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on mobile Bluetooth
2. Scan for Bluetooth devices
3. Pair it with Bluetooth speaker (Bluetoothspeaker name will appear)

What according to you makes you a good candidate for customer service or technical support job?

1. Passionate
2. Professionalism
3. Customer first attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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