Subject: Tech Support Candidate - Abhishek Mishra
From: Abhishek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 02:27:53 -0400

Tech Support
Test

Name

Abhishek
Mishra

E-mail

[email-masked]

Phone Number

(+91) 9667886589

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida , sector -59 metro

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Speakers
& Audio
Application, website, software

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

iEnergizer

Technical support

15 September

180000

Previous Employer 1

Pixeleto Design Agency

Jr software
developer

11 November

200000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If ndtv website page is not opening then we have
to try with different browser.

1- kindly check the network connection.Wireless connections can be flaky and
drop out at any time, so make sure you’re connected to the right network.

2-check Airplane mode ,if on then kindly turn off.

3- Accept all cookies of NDTV.

4- Check your DNS server.

5- Try to open website with a different device .

6-Restart your device, then Try again.

7- Sometimes, websites just don’t work. You won’t always see an error
message, either. In some instances, the page just appears to load forever. If
this is the case, head to one of the following websites.

downforeveryoneorjustme.com

And test ,this website is down for everyone or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1-Swipe down from the top of the screen.

2-Tap Bluetooth .

3-Tap Pair new device.

If you don't find Pair new device, check under "Available devices" or tap More
and then Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

4- Then connect successful

What according to you makes you a
good candidate for customer service or technical support job?

Because I have experience with development of software,
websites , interact with clients understand their requirements and development.
And also have experience in working technical support profile..in which interact
with customer provide support for their technical problems remotely, video
conferencing and over the phone and email.

On a scale of 1 - 5
please rate your fluency in spoken English

4