Subject: Tech Support Candidate - Swarnali Maiti
From: Swarnali Maiti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 02:14:22 -0400

Tech Support
Test

Name

Swarnali
Maiti

E-mail

[email-masked]

Phone Number

(91) 9547989358

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kolkata

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nokia

Nw Design & Optimization Engineer

30

16300

Previous
Employer 1

vodafoneidea

IP Engineer

24/02/2020

12600

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all,clear all the cache from
google,internet explorer and go the run and type %temp% and all cache will be
cleared from system and check the network connection also and restart the
system

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

first , on the bluetooth

double tap in bluetooth

search the specific device

and the device

What according to you makes you a good candidate
for customer service or technical support job?

have to
good knowledge in Technical support and if i have the less experience then i can
improve with the environment and thats also benefit to be less
experienced

On a scale of 1 - 5 please rate your fluency in
spoken English

4