Subject: Tech Support Candidate - Sumeet Sethi
From: Sumeet Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Aug 2021 11:07:05 -0400

| | Tech Support Test

Name | Sumeet Sethi
E-mail | [email-masked]
Phone Number | (9111) 9811572815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mansarover Garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhagwati Sahai Exports | Ops Manager | 22 March 2020 | 50000
Previous Employer 1 | HCL Technologies | SDL | 2 April 2012 | 100000
Previous Employer 2 | IGate | Sr Mgr | 26 Jul 2007 | 80000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the website url to ensure that it is typed correctly
Check the Internet connectivity
Refresh the page after ensuring proper access to Internet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Activate the bluetooth on phone
Serch for available devices
Pair the device through the reflected code to speaker
Wait for the confirmation beep for the connection to be established

What according to you makes you a good candidate for customer service or technical support job?

Passion towards problem solving approach

Ability to steer people towards solutions using my experience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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