Subject: Tech Support Candidate - Prashantkumar Mishra
From: Prashantkumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Aug 2021 10:30:26 -0400

| | Tech Support Test

Name | Prashantkumar Mishra
E-mail | [email-masked]
Phone Number | (91) 7977706071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT services | Technical support engineer | Na | 21000
Previous Employer 1 | Karvy innotech limited | Technical support engineer | 17-02-2020 | 14500
Previous Employer 2 | Wipro Limited | Desktop support engineer | 21-07-2018 | 9100

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It is dependent on errors what exactly we are getting while opening website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Making sure that both the device turned on
2. Then need to sarch in Mobile phone Bluetooth range.
3. Need to click on speaker device for connecting

Then it will get contact

What according to you makes you a good candidate for customer service or technical support job? | Understanding of problem solving skills makes me good candidate of technical support Job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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