Subject: Tech Support Candidate - Abhishek Tiwary
From: Abhishek Tiwary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Aug 2021 13:52:03 -0400

| | Tech Support Test

Name | Abhishek Tiwary
E-mail | [email-masked]
Phone Number | (+91) 9113980779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Just Energy | Senior Process Associate | 23/07/2020 | 40000
Previous Employer 2 | 247.AI | Senior Executive | 01/04/2019 | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the website is not opening, the steps that I would take are:
1. Clear the cache and cookies and reload the page. To clear cache and cookies, you can use CTRL+SHIFT+DEL.
2. Open the website in incognito or in-private mode. To open the incognito mode, you can use CTRL+SHIFT+N in Google Chrome or CTRL+SHIFT+P in Internet Explorer.
3. If both of these do not work, I will try accessing the website in a different browser like Internet Explorer or Safari or Mozilla Firefox.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Please go to the "Settings" option on your phone.
2. Click on "Bluetooth"
3. Tap the toggle switch to the right of Bluetooth to turn it on.

What according to you makes you a good candidate for customer service or technical support job? | Since I have worked in this field for close to 5 years, I understand what the customer needs and I am empathetic towards our customers. I can resolve their issues in a timely manner and provide them better support. If a customer is irated, I can calm them down and help them with their issue in a quick manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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