Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Aug 2021 11:42:36 -0400

Tech Support
Test

Name

Manish
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8797557559

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Fresher

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

what kind
an error?

i'll check internet connection or i'll refresh Browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

i'll open
phone bluetooth then search for audio device iam looking for then
pair.

What according to you makes you a good candidate
for customer service or technical support job?

The ideal
candidate tends to be passionate about their work and get a lot of enjoyment and
pleasure out of it. Reliability: Tendency to behave in an uncompromising and
consistently honest, moral, and ethical manner.

good communication and can easily build repo with customer.

On a
scale of 1 - 5 please rate your fluency in spoken English

5