Subject: Tech Support Candidate - Nikhil Periwal
From: Nikhil Periwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Aug 2021 08:49:51 -0400

Tech Support
Test

Name

Nikhil
Periwal

E-mail

[email-masked]

Phone Number

(91) 8769887663

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jaipur

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
IOT

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Subject matter expert

31st Aug

24000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will first check if the
customer is using any vpn or not and then I will check proxy server and at last
I will ask customer to clear cache and cookies of the browser and then try to
open the website

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all I will turn on the Bluetooth speaker and then I will turn on the Bluetooth
of my mobile device then I will pair the Bluetooth speaker with mobile after
that it will be ready to use

What according to you makes you a
good candidate for customer service or technical support job?

I am good in technical background and as I am handling a team
so I have leadership qualities too

On a scale of 1 - 5
please rate your fluency in spoken English

4