Subject: Tech Support Candidate - Ali Khan
From: Ali Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Aug 2021 04:45:10 -0400

| | Tech Support Test

Name | Ali Khan
E-mail | [email-masked]
Phone Number | (+91) 8080029033
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VoIP
Salesforce ticketing and zendesk ticketing tools i have used

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehatjr | Concierge executive | Na | 50000
Previous Employer 1 | Sutherland | Customer service executive | 30th august | 23000
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the error then check the internet connection whether it is working properly or not. Second I will check the browser settings I will clear cookies and cache then will check whether the browser is upto date or not if it is not updated then I will update the browser after updating I will restart and then try and also I will check pop up is blocked or not if it is blocked I will allow it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the device then turn on then Bluetooth from the mobile select the name of the speaker and paired it
What according to you makes you a good candidate for customer service or technical support job? | Well I am working in this profile since last 2 years and I have a ability to speak with the customer whether they are irate or happy I will act according  to the situation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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