Subject: Fwd: Tech Support Candidate - Sumit Rai
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 2 Aug 2021 00:51:37 -0700 (MST)

Hi Ma'am, 

It was in draft, Please check 

His spoken is not good at all but as Swagtron is a chat and email process then may be we can consider him. 
Although he is having a hardcore tech support experience but there is a huge amount of accent I can see in his profile. 

He is having total 2 years of experience in Technical Support. 
And currently he is not working. He is in Panipath currently and open to relocate. 
His last salary was 31000/- 
But he is ok to negotiate upto 28k 
can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 13, 2021, at 12:44 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Sumit Rai < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 13 July 2021 at 11:21 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sumit Rai 

	

	
	
			Tech Support Test 
		
	Name 	Sumit Rai 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(110059) 7054652276 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Uttam Nagar west, New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Jobless 			
Previous Employer 1 	Velocis Systems Pvt ltd 	Power and telecom engineer 	5th July 2021 	30k 
Previous Employer 2 	Bharti infratel Pvt ltd 	Network operation and control engineer 	27 September 2020 	22k 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check the internet connection 
2. Check the laptop advance settings for website access 
3. Check the laptop accessibility 
4. Check interested site name 
5. Reset the advance settings 
6. Inter the site 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. On the bluetooth from power on symbol button, which is located middle of the bluetooth 
2. On bluetooth in your mobile phone 
3. Connect to bluetooth to assist name of bluetooth speaker device by pairing the connection of bluetooth 
	What according to you makes you a good candidate for customer service or technical support job? 	Good knowledge of customer service proving having 2.6 years experience 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4