Subject: Tech Support Candidate - Prince kainth
From: Prince kainth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Aug 2021 03:40:14 -0400

| | Tech Support Test

Name | Prince kainth
E-mail | [email-masked]
Phone Number | (91) 8288838255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Eclerx pvt Ltd | Analyst | 31/10/2020 | 18000
Previous Employer 2 | concentrix Pvt LTD | technical support | 10/06/2021 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 refresh the page
2 make sure JavaScript is enebled
3 clear cache n cookies
4 make sure web browser updated
5 restart web browser
6 try different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open the setting
2 Navigate to connected devices, and turn on the Bluetooth toggle switch,if its not enabled
3 select Bluetooth to view the options
4 select pair new device to place the Bluetooth in pairing mode.
5 pair the device.

What according to you makes you a good candidate for customer service or technical support job? | I am willing to go extra mile for customers. I have ability to look at a problem from many perspectives.Moreover, I can relate with customers to personalise and fix the issue asap. Empathy and sympathy is really essential to connect with customers I do have both.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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