Subject: Fwd: Tech Support Candidate - Ankit Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sun, 1 Aug 2021 22:28:45 -0700 (MST)

Hi Ma'am, 

I have shortlisted him for EPOS. 
He is B.Tech graduate. 
He started as a freelancer for 2 years for an application project. 
He started his full time with Dell as a TSE and worked there for almost 11 months. 
Right now he is working with Analec Infotech from last 1 year. He is leaving 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 30, 2021, at 2:09 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ankit Singh 
E-mail 	[email-masked] 
Phone Number 	(93155) 57429 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	GURUGRAM 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Analec Infotech 		NA 	39000 
Previous Employer 1 	Dell Technologies 	Tecnical Associate 	15/072020 	29000 
Previous Employer 2 	Aawaz 	News reader and Analyst 	20/072019 	10000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check my internet connection first by using the ping command in the command prompt and also will open google to check the same. 
If internet is connected, I will check if the domain is blocked by the firewall and then unblock it. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to Bluetooth devices from Bluetooth settings 
Find the speaker name in the list and pair it 
Click yes to the notification on your mobile to allow to connect Bluetooth speaker to mobile device. 
What according to you makes you a good candidate for customer service or technical support job? 	If a person understand the problem clearly and can find the root cause of the problem, half the troubleshooting is done. He should then logically proceed to fix the problem step wise. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4