Subject: Tech Support Candidate - Neeraj Upadhyay
From: Neeraj Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 1 Aug 2021 00:25:11 -0400

Tech Support
Test

Name

Neeraj
Upadhyay

E-mail

[email-masked]

Phone Number

(+91) 8882438616

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Laxminagar

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pribson global

Technical support
Engineer

NA

30000

Previous Employer 1

Opaldoor solution Pvt
Ltd

Technical support Engineer

Jan 2019

25000

Previous Employer 2

First serve it
solution

Tele sales executive

Jan 2017

20000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check internet connection.

2. Check website is live or not

3. Clear history, cache and junk files.

4. Remove if vpn is connected.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
your mobile phone Bluetooth.

2. Turn on your speaker Bluetooth.

3. Search the Bluetooth device on your mobile phone.

4. Pair both device if required.

5. Connect the speaker Bluetooth to phone.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Listen the quarry carefully.

2. Give always positive response with great.

3. Don't leave until problem is resolved.

On a scale of 1 - 5
please rate your fluency in spoken English

4