Subject: Trainer Candidate - upasana khanikar upasana
From: upasana khanikar upasana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Jul 2021 20:29:29 -0400

Tech Support
Test

Name

upasana
khanikar upasana

E-mail

[email-masked]

Phone Number

(91) 8375967687

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

unitesdhealth group

Assistant Manager

10march
2021

55000

Previous Employer 1

ienergizer

team
leader

2017- 2018

48000

Previous Employer 2

metlife

Senior Analyst

2014-2016

22000

If Selected, how much
time do you need to join?

immediate

Please briefly describe your work experience specifically in
training?

handling team, process migration

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation you faced either while
training or managing a team.

team member not able to
understand the process

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customers are those who satisfied with our service and
happy with us. Great customers are those who are loyal to us and trustworthy.
They dont compromise with our services or product

What according to
you makes you a good candidate for this position?

Team
management, client management, proficiency in process six sigma black
belt

On a scale of 1 - 5 please rate your fluency in
spoken English

4