Subject: Tech Support Candidate - Deepshikha Tiwari
From: Deepshikha Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Jul 2021 10:52:04 -0400

| | Tech Support Test

Name | Deepshikha Tiwari
E-mail | [email-masked]
Phone Number | (201309) 8840930784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienglizer | Agent | 2 aug | 21320
Previous Employer 1 | Hcl technology | Agent | 29 june | 14500
Previous Employer 2 | Club Mahindra | Customer support | 27 dec | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we do f5 then we have to do clear the data and then we have refresh it twice it will work after that
Please list the steps to connect a Bluetooth speaker to your mobile phone. | While connecting the bluetooth speaker with mobile phone we will firstly go to settings then find out the option where we can place our bluetooth off mood to on mood and then we have to find the name of the speaker and while refreshing twice we can easily find the speaker name then we have to pair it.
What according to you makes you a good candidate for customer service or technical support job? | For me listening power , patience level and product knowledge is very important .but other than that how you deal the customer shows that how capable I'm I for the certain Post.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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