Subject: Tech Support Candidate - Ashish Kumar Singh
From: Ashish Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Jul 2021 10:08:43 -0400

Tech Support
Test

Name

Ashish
Kumar Singh

E-mail

[email-masked]

Phone Number

(85879) 42275

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Bhajanpura

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Publicis Sapient

Associate IT

37,000

Previous Employer 1

Progressive Infovission Pvt.
Lt.

Desktop Support Engineer

28 Nov 2017

16,500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, we should make sure that our Interne
connection is working or not.

We can clear the cache or refresh browser page

We can open this site in another browser to check it is working or not.

We will search site in google search option as well

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Power on your Bluetooth speaker

2. Open your mobile, Turn on your Bluetooth option and search Bluetooth speaker

3. Select your Bluetooth speaker  from Bluetooth search list and make
connection between both.

What according to you makes you a
good candidate for customer service or technical support job?

It's all about your attitude in addition to your academic
qualification, like you should be soft spoken, good listener, problem solver,
helpful, team builder and know how to engage the people well.

and most important Customer is our God you have to listen his issue and resolve
in SLA time.

On a scale of 1 - 5 please rate your fluency in
spoken English

4