Subject: Tech Support Candidate - Shalini Mandal
From: Shalini Mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 15:15:33 -0400

| | Tech Support Test

Name | Shalini Mandal
E-mail | [email-masked]
Phone Number | (+91) 880045221.
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardham (Pandav Nagar)
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zenith leisure holidays | Operations | Na | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart your device. It might sound simple, but sometimes that's all it takes to fix a bad connection.

If restarting doesn't work, switch between Wi-Fi and mobile data: Open your Settings app "Wireless & networks" or "Connections". ...

Try the troubleshooting steps below.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

I focus too much on the details. ...

I have a hard time letting go of a project. ...

I have trouble saying “no.” ...

I get impatient when projects run beyond the deadline. ...
I sometimes lack confidence. ...

I can have trouble asking for help.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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