Subject: Tech Support Candidate - Pankaj Kaushik
From: Pankaj Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 08:17:28 -0400

| | Tech Support Test

Name | Pankaj Kaushik
E-mail | [email-masked]
Phone Number | (+91) 8930443255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cert technology | Senior Analyst | 25 june 2021 | 36530
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this case we 1st take the remote of the Users Screen.
1. We will try to open the Link on all the Browsers. i.e Chrome, IE, Edge
Also we will try to open the Link in Incognito Mode and Safety Browser
2.Also we will check if the Link is a Secured Link or Not.
https:// (Secured Link)
http:// (Unsecured Link)
3. We try to add the Link in Java Security Edit Site List and then try to open the Link again.
Delete the Browsers History

4. After performing all the steps if still the Link is not Working we will assign the Inc. to the Security Team to check if its Whitelisted Link or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | A technical support engineer role isn't just a job; it's a lifeline to your customers. You're at the forefront of the company and are often the first contact your customer has with the brand. They need you; you're solving problems and making lives less stressful. You make a difference and that's powerful stuff.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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