Subject: Tech Support Candidate - Nupur Sachan
From: Nupur Sachan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 05:06:32 -0400

| | Tech Support Test

Name | Nupur Sachan
E-mail | [email-masked]
Phone Number | (91) 7518089089
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 76
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Voip office | Business development executive | Currently working | 16000
Previous Employer 1 | Cell 24*7 media technologies | Business analyst | 26 march 2021 | 25000
Previous Employer 2 | HDB financial services | Operations executive | 11 jan 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the connectivity of internet in my system. If it is fine then I will ping the websie in command prompt to check its response. If response it ok the we can browse the website otherwise there is some issue at website end.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swith on the speaker bluetooth then switch on the bluetooth in your phone. Pair the device from your phone then you can enjoy the connectivity.
What according to you makes you a good candidate for customer service or technical support job? | I know the support processs i have good experience in it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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