Subject: Tech Support Candidate - Ankit Singh
From: Ankit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 04:39:50 -0400

Tech Support
Test

Name

Ankit
Singh

E-mail

[email-masked]

Phone Number

(93155) 57429

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

GURUGRAM

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Analec Infotech

NA

39000

Previous
Employer 1

Dell Technologies

Tecnical Associate

15/072020

29000

Previous Employer 2

Aawaz

News reader and
Analyst

20/072019

10000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will check my internet connection first by
using the ping command in the command prompt and also will open google to check
the same.

If internet is connected, I will check if the domain is blocked by the firewall
and then unblock it.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
Bluetooth devices from Bluetooth settings

Find the speaker name in the list and pair it

Click yes to the notification on your mobile to allow to connect Bluetooth
speaker to mobile device.

What according to you makes you a
good candidate for customer service or technical support job?

If a person understand the problem clearly and can find the
root cause of the problem, half the troubleshooting is done. He should then
logically proceed to fix the problem step wise.

On a scale of 1 - 5
please rate your fluency in spoken English

4