Subject: Tech Support Candidate - Rahul Rahul Kumar Tripathi
From: Rahul Rahul Kumar Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 03:31:39 -0400

Tech Support
Test

Name

Rahul Rahul
Kumar Tripathi

E-mail

[email-masked]

Phone Number

(91) 8010385851

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Singrauli

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

British Telecom

Senior Capacity
Analyst

22 feb 2020

41000

Previous Employer 2

TLC

Solution Engineer

30 May
2015

18000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1 Restart My Device

Many basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong.

2. Make Sure the Internet Connection Works

Try to fix the connection issue if that problem persists.

3. Make sure your browser doesn't have any proxy issue. If any proxy has been
tagged with your browser , then try to uncheck the proxy by pasting command
"inetcpl.cpl" on command prompt.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

It gets connected after this.

What according to you makes you a
good candidate for customer service or technical support job?

1. Punctual

2. Honest towards my work

3. Always look at the big picture

4. Dedication towards my work and always been trying to explore new things.

5. Self motivated

6. Good listener and always try to explore new technologies.

On a scale of 1 - 5 please rate your fluency in
spoken English

4