Subject: Fwd: Trainer Candidate - Firoz Zahid
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 29 Jul 2021 23:44:02 -0700 (MST)

Hi Ma'am, 

He is having total 15 years of experience. 
He started his career with GECIS as a Process associate. There he worked for 1 year then he moved to Barclays Bank as a Sales officer. He joined Barclay in Abu Dabi not in India. There he worked for a year. Then he came back to India and join WNS as a CCE. There he worked for 2 years and was working in a travel project. After working there for 2 years he joined V4M as a Team Leader in Riyadh Location. That was also a BPO setup. There he worked for 1 and half year. That was also a Travel BPO. A fter this he company he again came back to India and joined Southhall Travel as Assistant and Operation Manager. and worked there for 4 Years. That was also a Travel process. Then he joined Apfly.com as an AM, Operation and Marketing. There he worked for a Year. and Then he joined Redical Minds as an AM Operation Manager. He worked here only for 9 months and then joined Geo Techie Solutions as a Manager Operations there also he was handling Australian Customer and the office was based out of Dubai. Since 2018 till March 2020 he was associated with the same Organization. 
In the all the Organization he was responsible for International Customer service and sales projects. 

I like him for Landmark because he is having experience in handling Arabic projects on the same hand was handling the team of Arabic people in his previous Organizations. 

He is not working currently so he can join immeidately. 
He was last working in Dubai So Salary was based on that currency. 
Right he is ok to negotiate with salary 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 29, 2021, at 4:14 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Firoz Zahid 
E-mail 	[email-masked] 
Phone Number 	(91) 9650953615 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	New Delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	AFS 	Sr. Manager operations 	29jan21 	
Previous Employer 1 	Geo techie 	Manager operations 	5mar20 	
Previous Employer 2 	Radical mind 	Assistant manager operations 	30oct18 	
If Selected, how much time do you need to join? 	Immediately 
Please briefly describe your work experience specifically in training? 	I have operations and training experience. In my last organization i was responsible for training. 
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	No 
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	It's was when i was hiring a new team and as per client requirement people need to be hired only from Egypt and when i started hiring campaign many new hurdles came up from both countries government. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	When you help customer in solving any problem and customer end up with good experience is good service and when you resolve query and motivate customer to keep using our services that's great services 
What according to you makes you a good candidate for this position? 	Experience 
On a scale of 1 - 5 please rate your fluency in spoken English 	5