Subject: Trainer Candidate - Meenu Jaggi
From: Meenu Jaggi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 01:38:32 -0400

Tech Support
Test

Name

Meenu
Jaggi

E-mail

[email-masked]

Phone Number

(91) 9873300533

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

JD

Manager

NA

57000

Previous Employer 1

Indiamart

Manager

NA

51000

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in training?

Have been
in customer service role for almost more than 10 years which includes giving
inter departments training as well

Currently am taking care of departments quality / Training / Audits / Customer
voice

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

While giving training to your peers or to
subordinates whose working experience in same company is more than yours .
Subordinates feel they are already working in same company and process and knows
much more than what a trainer will share

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A good service means giving a solution to what is
being asked only .

Great customer service means being empathetic and also sharing and providing the
nest possible solution to customer , as per his needs and requirement

What according to you makes you a good candidate
for this position?

experience in customer service  , passion of
teaching / leading a team . Also I am always Keen to learn new things
.

On a scale of 1 - 5 please rate your fluency in
spoken English

5