Subject: Trainer Candidate - Neha Wadhwa
From: Neha Wadhwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Jul 2021 13:57:23 -0400

Tech Support
Test

Name

Neha
Wadhwa

E-mail

[email-masked]

Phone Number

(91) 7838774994

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Fatidabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Anwit Enterprises

Manager

05/2021

62000

Previous
Employer 1

IBM

Deputy Manager

06/2013

40000

Previous
Employer 2

SPARSH BPO

Team leader

2011

28000

If Selected, how much time do you need
to join?

0

Please briefly describe your work
experience specifically in training?

I give product and process
training and how to work on the projects. In addition to that ,about the quality
check procedures and how to work on that quality. Also, how to present our
product like its features, uses and other factors related to it.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation you faced either while
training or managing a team.

I worked as a assistant
manager in operations and use to give training on process part. The difficult
part in managing a team is to retain them when they want to leave. Retention
process is difficult in initial stage bec a good manager need to show to a team
about the company and its prospects. Later, this retention process becomes
difficult bec at that time manager has to show the best possible aspects of not
leaving the job . At that time one really requires management skills. Other is
to motivate them ,to let them know about the future perspective in the company.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good and
great customer service is all comes from customer only . And to give best
customer satisfaction is with no complaints and full closure to his/her queries
.

What according to you makes you a good candidate
for this position?

I am confident, experienced and have good
management skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

5