Subject: Trainer Candidate - Firoz Zahid
From: Firoz Zahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Jul 2021 06:44:40 -0400

| | Tech Support Test

Name | Firoz Zahid
E-mail | [email-masked]
Phone Number | (91) 9650953615
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AFS | Sr. Manager operations | 29jan21 |
Previous Employer 1 | Geo techie | Manager operations | 5mar20 |
Previous Employer 2 | Radical mind | Assistant manager operations | 30oct18 |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have operations and training experience. In my last organization i was responsible for training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It's was when i was hiring a new team and as per client requirement people need to be hired only from Egypt and when i started hiring campaign many new hurdles came up from both countries government.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When you help customer in solving any problem and customer end up with good experience is good service and when you resolve query and motivate customer to keep using our services that's great services
What according to you makes you a good candidate for this position? | Experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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