Subject: Re: Trainer Candidate - Gagandeep Monga
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 28 Jul 2021 02:05:39 -0700 (MST)

Hi Ma'am, 

He is having total 12 years of experience. 
He started his career with Convergys, There he was working as a Team Leader Operations. He worked there for 7 Years and then he joined Moneypalm Investments, that was not a BPO but they were having a customer support channel so they hired him as Operation Manager for Customer support department. He worked there for 1 year. 
And then he joined Info edge there also he was working as an Operation Manager. So Infoedge is a domestic company but there he was into client department that he was handling a team of Corporate managers. 

He left the job last year in March because of pandemic. And till now he is not working anywhere. He was doing something own. He is a fitness planner so he was giving fitness services to the people in financial terms. 
But he is looking for a job too. 

His last salary was 56000/- 
Expecting 65000/- 
Can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 27, 2021, at 12:11 PM, HR Livesalesman <[email-masked]> wrote: 

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 26, 2021, at 2:56 PM, Deeksha Dadu <[email-masked]> wrote: 

Do his first round and share details 

From: Gagandeep Monga < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 23 July 2021 at 8:36 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Gagandeep Monga 

	

	
	
			Tech Support Test 
		
	Name 	Gagandeep Monga 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9643349168 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Tilak Nagar, New Delhi 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Info Edge India Ltd 	Manager Ops 	Mar 2020 	56000 
Previous Employer 1 	Moneypalm Investments 	Manager CRM 	Sept 2015 	40000 
Previous Employer 2 	Convergys India Services 	Team Leader Ops 	Aug 2014 	35000 
	If Selected, how much time do you need to join? 	1 week 
	Please briefly describe your work experience specifically in training? 	I am dynamic and passionate customer service and contact center manager with 12 years of experience and proven success in operation excellence, contact center metrics and online marketing. 
My area of expertise includes : 
-People Leadership 
-Integrity and Work Ethics 
-Team Management 
-Call Center Operations 
-Email Marketing 
-Data Management & Analysis 
-Effective Coaching & Development 
-Customer Service Management 

	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	One of the most difficult situation I faced was in Convergys as a Team Leader when I was handling a team of 20 team members and one of my colleague who also had a team of 20 associates who suddenly resigned due to some personal reasons. My Manager called me and told that I would taking care of his team as well for the next 2 weeks till they find another permanent solution. So along with my team, I have to manage another 20 people, make them understand what happened, how to tackle this tough period and what would happen to them and how would they be handled. I took 1-1 with all of them and make them realize that such a situation is a part of the corporate life and they don't have to panic and hamper their performance or productivity. I assured them that I am there for them for any issues, queries, problems personal or professional. I calmed them down and make them comfortable and motivated them to work along with my team as 1 unit. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The ownership that you take to resolve a client concern and going an extra mile for either getting a resolution or something alternate that can help the client. Positive assurance and a rigorous follow is what makes all the difference. 
	What according to you makes you a good candidate for this position? 	I have been managing people for more than 10 years and I was always considered as a People Manager. I believe in the 3 things to succeed and make my work worth : 
- Understand the process in detail 
- Understand your people you manage and those you work with 
- Alling these 2 with the Company goals. 
This mantra has always made me successful in any role that has been assigned to me. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5