Subject: Tech Support Candidate - Somil Gupta
From: Somil Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Jul 2021 04:04:47 -0400

| | Tech Support Test

Name | Somil Gupta
E-mail | [email-masked]
Phone Number | (+91) 8929140933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Active directory and O365 basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Associate | 9 Aug 2021 | 26K
Previous Employer 1 | HGS | CRO | 29 July 2019 | 17k
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - Will check internet connection.
2 - Try opening website on other browser.
3 - Clear cache and cookies in browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open blutooth of our mobile.
Make open bluetooth of speaker.
Connect to bluetooth of speaker in phone manually.

What according to you makes you a good candidate for customer service or technical support job? | One must be very attentive and always open for new challenge. One must know how to deal with pressure situation and always ready with alternative solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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