Subject: FW: Tech Support Candidate - Srijan Mukherjee
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 28 Jul 2021 07:59:31 +0000

Doubt it is a relevant profile but check

From: Srijan Mukherjee <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 26 July 2021 at 11:36 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Srijan Mukherjee

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Srijan Mukherjee
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8910084628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      West Bengal
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     CSS CORPS       Junior level-1 Engineer 25th june
Previous Employer 2     EXTRAMARKS EDUCATION PVT.LTD    Business development executive  July 2020
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: Restart or reload the page , if not then the Web Browser.
Step 2: Try to re-connect to your wifi or network option by selecting correct user-id and password.
Step 3: Re-start the system as well as the router to and then try .
Step 4: If still the site doesn't open please check if other sites are opening.
Step 5: If yes , then contact the customer support for the website .
Step 6: If no , then send trouble-shoot instruction to the system ( go to Settings>Network>trouble-shoot.)
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Switch on the mobile Bluetooth mode from your mobile phone ( go to Settings>Bluetooth and devices)
2- Click on the "ADD NEW DEVICES" option.
3- Click on the name of the Bluetooth speaker you wish to connect.
What according to you makes you a good candidate for customer service or technical support job? 1. Patience 2. Inter-customer Relationship 3. The thought that it might be the 100th call for me but 1st call for the customer. 4. Leadership quality
5. Responsibility gathering .
On a scale of 1 - 5 please rate your fluency in spoken English  5