Subject: Fwd: Trainer Candidate - Chandan Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 28 Jul 2021 00:12:05 -0700 (MST)

Hi Ma'am, 
He is having total 9 years of experience He started with Wipro as an Associate and then later got promoted as a Quality analyst for the Blackberry project. He worked there for almost 4 years Then he joined Genpact as a front line training and Quality manager and right now working as an AM. From last 5 years he is working there. Right now he want to change because he is not happy with his on paper designation. 
His on papers notice period is of 40 days. but may be it can go longer also as he got promoted. 
And his current salary is 55000/- 
Expecting hike on it 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 18, 2021, at 11:30 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Chandan Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 9871785038 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	South Delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Genpact 	Assistant Manager 	Na 	Na 
Previous Employer 1 	Wipro 	Quality Auditor 	Na 	Na 
Previous Employer 2 				
If Selected, how much time do you need to join? 	30 
Please briefly describe your work experience specifically in training? 	9+ years of Working experience for Top Tech & consumer Electronics companies, Managing Training & Quality for last 5+ years, done PMP for various new workflows & businesses 
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	Was working for a consumer electronics giant, when we transitioned the business, customer experience score was a big opportunity, we took the challenge and run multiple programs which resulted 70% improvement from current score with 100+ new ideas and revamped the entire learning deck/Module for front line engineers. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The Goal should always be great customer service experience, even when you calculate NPS score you always look for great customer service experience. Great customer service increases the brand value, trust in brand, long relationship with customer etc. Good customer service is always considered as neutral respons from customer. 
What according to you makes you a good candidate for this position? 	You can consider me because of: 
1) 9+ years of experience to drive the customer experience 
2) 5+ Years of experience in Managing Training & Quality 
3)Lean & Green Belt Certified 
4)Managed learning & development and process innovation for tech giant companies 
5)Run the multiple process improve plan etc. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5