Subject: Re: Trainer Candidate - Gaurav Sahi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 27 Jul 2021 22:41:31 -0700 (MST)

Looking only in Gurgaon 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 27, 2021, at 2:37 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Gaurav Sahi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 22 July 2021 at 9:31 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Gaurav Sahi 

	

	
	
			Tech Support Test 
		
	Name 	Gaurav Sahi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9873371862 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgaon 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	American Express 	Operations support 		
Previous Employer 1 				
Previous Employer 2 				
	If Selected, how much time do you need to join? 	one month 
	Please briefly describe your work experience specifically in training? 	I have experience in on boarding and training new hires in my current job and i have performed a similar role overseas on a project that i under took in my current job where in was part of a 5 member team which went to philippines to set up a new site and train new members. 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	While i undertook a a project for American Express in philippines where in i managed team of around 15-20 individuals, the keh barrier me and my team faced was language barrier as english is not the first language spoken in that country so it was a big challenge for us to communicate effectively but with rigorous training and learning their culture and spending more time and adapting to their rate of speech and speed of grasping things and advising my team to spend more speaking in english, we were able to deliver the results that was above expectations. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	For a call to be great it must have following key areas covered: 
1) Call opening 2)Acknowledgement 3) Listening to the customer query 4) Effective Resolution 5) Recap if the concern 6) Assurance so that Client does not have to call back 7) Asking for immediate feedback on call if there was anything else or if client had any unstated need 8) Call Closing and wishing the client an excellent day. If a call has all these features then it is a great call otherwise it will be a good call if it misses few of these things. 
	What according to you makes you a good candidate for this position? 	I have basic understanding of management responsibilities, time management,Will to deliver, succeed and target oriented, Customer relationship management and i am a good leader plus i bring along a rich experience of around 8 years and that makes me a suitable candidate for this role. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5