Subject: Re: Trainer Candidate - Rajat Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 26 Jul 2021 23:38:36 -0700 (MST)

Broken spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 26, 2021, at 3:42 PM, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Rajat Mishra < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 23 July 2021 at 11:26 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Rajat Mishra 

	

	
	
			Tech Support Test 
		
	Name 	Rajat Mishra 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9952000904 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Bhubaneswar, but ready to relocate anytime 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Advantmed 	Ops Manager 	12 June 2020 	72000 
Previous Employer 1 	Onprocess Technology 	Ops Manager 	5 Sep 2019 	62000 
Previous Employer 2 	WIPRO 	Assoc. Manager 	14 Aug 2016 	49000 
	If Selected, how much time do you need to join? 	Immediately 
	Please briefly describe your work experience specifically in training? 	Have 12 years of experience in BPO Operations, Project Mgmt, Quality and L&D. 
Have spearheaded internal training plan development for various clients, transition and KT (internal and external). 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Great customer service goes by word of mouth. 
You need to walk the talk as a Leader by demonstration of effective ways of service. Its not just necessary to keep the scorecard green but also to keep devising plans for client's benefit as well as the company cost-wise and quality-wise that keeps us away from the rest in this ever changing world. Its essential to sustain great quality and service too, apart from meeting them. 
	What according to you makes you a good candidate for this position? 	My 12 years of real-time experience and expertise across Operations as well as other ancillary depts. in the BPO industry will definitely benefit you as an employer. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4