Subject: Re: Trainer Candidate - Anamika Shandilya
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 26 Jul 2021 23:21:23 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 26, 2021, at 5:41 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Anamika Shandilya < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 22 July 2021 at 11:54 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Anamika Shandilya 

	

	
	
			Tech Support Test 
		
	Name 	Anamika Shandilya 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7999963356 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Jabalpur 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Amazon 	Team Manager 	NA 	50000 
Previous Employer 2 	QLB Marketing Insights 	COntent Strategist and Digital Marketing Intern 	NA 	NA 
	If Selected, how much time do you need to join? 	immediate 
	Please briefly describe your work experience specifically in training? 	Initiation, investigation, completion, process improvement of training modules 
address the root cause. 
Review existing trainings and modules to manage assigned tasks to improve 
productivity, to improve workﬂow, eﬃciency and deﬁned SLAs. 
Develop and deliver training modules, programs and 
procedures manuals to enhance operating standards and knowledge. 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	There are many situations where taking decisions and making choices are very difficult while handling a team or while providing training. Usually when the team is short of time and resources i.e. team members due to planned and unplanned circumstances in delivering results in terms of nos. it becomes very hard to maintain the SL, so on average multiple teams then need to be bifurcated in small nos. and then the schedule needs to be prepared for various shifts. 

Also while providing training to the teams when the current changes in the policies and processes clash with the formerly prepared training modules it becomes very difficult to re-train and make the team unlearn the previous modules and processes. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when resolutions or solutions are provided to the customers for his/her problem or query while great customer service is when along with the resolutions and solutions towards the problems and queries customers are offered additional support or service or compensatory offer to subsidize for the problem or losses they have faced with reassurance that in future no such circumstances would re-occur. 
	What according to you makes you a good candidate for this position? 	The skills, expertise, and knowledge homed from my previous positions and experiences and the knowledge for the domain makes me a great fit for this position. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5