Subject: FW: Trainer Candidate - Rajat Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 26 Jul 2021 10:12:42 +0000

First round

From: Rajat Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 23 July 2021 at 11:26 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Trainer Candidate - Rajat Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rajat Mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9952000904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bhubaneswar, but ready to relocate anytime
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Advantmed       Ops Manager     12 June 2020    72000
Previous Employer 1     Onprocess Technology    Ops Manager     5 Sep 2019      62000
Previous Employer 2     WIPRO   Assoc. Manager  14 Aug 2016     49000
If Selected, how much time do you need to join? Immediately
Please briefly describe your work experience specifically in training?  Have 12 years of experience in BPO Operations, Project Mgmt, Quality and L&D.
Have spearheaded internal training plan development for various clients, transition and KT (internal and external).
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Great customer service goes by word of mouth.
You need to walk the talk as a Leader by demonstration of effective ways of service. Its not just necessary to keep the scorecard green but also to keep devising plans for client's benefit as well as the company cost-wise and quality-wise that keeps us away from the rest in this ever changing world. Its essential to sustain great quality and service too, apart from meeting them.
What according to you makes you a good candidate for this position?     My 12 years of real-time experience and expertise across Operations as well as other ancillary depts. in the BPO industry will definitely benefit you as an employer.
On a scale of 1 - 5 please rate your fluency in spoken English  4