Subject: Fwd: Trainer Candidate - Ekta Arora
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 26 Jul 2021 00:42:34 -0700 (MST)

Hi Ma'am, 

She is having total 14 years of experience in customer service, Client management and and handled upper management also. 

She started her career from SBI Card as a CCE and Data entry operator. and worked there for 10 years \. She left from SBI as a Acting Team Leader. Then she moved to Mother's pride as a branch manager. There she was Admin+ Operations. Her KRA's were Training, Quality check, Recruitment, Profit loss management. She worked there for 11 months only and joined Snapdeal as a Customer care executive. She compromised with the profile because she wanted to be more into customer related projects. In Snapdeal she was handling the escalations of CEO's. She worked there for 2 years and hen she joined Makaan.com as a Senior Customer care executive, Her KRA's were handling escalations, Training, Reporting. She worked here for 2 Years. After that she worked in a bpo for 3 months and she got pregnant and took a gap of 10 months. Then she joined Signature Global as an AM and her KRA's were Client Management, training, Quality, Account handling, From 2019 till now she is working there. The reason to leave the job is the company is relocating to Manesar, and its far from her place. 
Her current salary is 39k 
Expecting as per companies norms. 
Her notice period is of 30 days but she can buyout. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 26, 2021, at 12:08 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ekta Arora 
E-mail 	[email-masked] 
Phone Number 	(91) 9811705770 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Old Rajinder Nagar 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Signature Global Pvt. Ltd. 	Assistant Managee 	15 days 	38700 
Previous Employer 1 	Bptp Ltd. 	Sr. Executive 	Feb 2019 	32000 
Previous Employer 2 	PropTiger 	Sr. Executive 	Mar 2018 	27000 
If Selected, how much time do you need to join? 	15 days 
Please briefly describe your work experience specifically in training? 	14 Years client handling, team management, complete CRM management including collection,retention, escalation resolution, focus on data analysis and quality and training of new joinee.. Go getter, focus on achieving targets with the given turn around time 
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	It is good experience as you get to manage and learn different kind of mind set and how to tackle them as every person has individual quality and you need to modulate your selves according to get the best output... Fish bone analysis in quality terms is the best thing that can be implemented.. Taken training from Hero mind mine in customer centricity and soft skills 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Just one sentence-aim towards not just serving however ta get should be to delight customer with wow and out of the box service.. 
What according to you makes you a good candidate for this position? 	My experience and knowledge that I know how to implement in my work 
On a scale of 1 - 5 please rate your fluency in spoken English 	5