Subject: Trainer Candidate - Ekta Arora
From: Ekta Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Jul 2021 02:38:47 -0400

| | Tech Support Test

Name | Ekta Arora
E-mail | [email-masked]
Phone Number | (91) 9811705770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Old Rajinder Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Signature Global Pvt. Ltd. | Assistant Managee | 15 days | 38700
Previous Employer 1 | Bptp Ltd. | Sr. Executive | Feb 2019 | 32000
Previous Employer 2 | PropTiger | Sr. Executive | Mar 2018 | 27000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | 14 Years client handling, team management, complete CRM management including collection,retention, escalation resolution, focus on data analysis and quality and training of new joinee.. Go getter, focus on achieving targets with the given turn around time
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It is good experience as you get to manage and learn different kind of mind set and how to tackle them as every person has individual quality and you need to modulate your selves according to get the best output... Fish bone analysis in quality terms is the best thing that can be implemented.. Taken training from Hero mind mine in customer centricity and soft skills
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Just one sentence-aim towards not just serving however ta get should be to delight customer with wow and out of the box service..
What according to you makes you a good candidate for this position? | My experience and knowledge that I know how to implement in my work
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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