Subject: Tech Support Candidate - Srijan Mukherjee
From: Srijan Mukherjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Jul 2021 02:06:13 -0400

| | Tech Support Test

Name | Srijan Mukherjee
E-mail | [email-masked]
Phone Number | (91) 8910084628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | West Bengal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | CSS CORPS | Junior level-1 Engineer | 25th june |
Previous Employer 2 | EXTRAMARKS EDUCATION PVT.LTD | Business development executive | July 2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Restart or reload the page , if not then the Web Browser.
Step 2: Try to re-connect to your wifi or network option by selecting correct user-id and password.
Step 3: Re-start the system as well as the router to and then try .
Step 4: If still the site doesn't open please check if other sites are opening.
Step 5: If yes , then contact the customer support for the website .
Step 6: If no , then send trouble-shoot instruction to the system ( go to Settings>Network>trouble-shoot.)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Switch on the mobile Bluetooth mode from your mobile phone ( go to Settings>Bluetooth and devices)
2- Click on the "ADD NEW DEVICES" option.
3- Click on the name of the Bluetooth speaker you wish to connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Patience 2. Inter-customer Relationship 3. The thought that it might be the 100th call for me but 1st call for the customer. 4. Leadership quality
5. Responsibility gathering .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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