Subject: Fwd: Tech Support Candidate - Dilip Kumar Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sun, 25 Jul 2021 22:59:28 -0700 (MST)

Hi Ma'am, 

I have shortlisted him for EPOS. 
He is having total 2+ years of experience in Application support in Accenture. 
He is an immediate joiner. 
His last salary was 42000/- 
He is ok with the same. 
Can start immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jan 19, 2021, at 4:29 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Ma'am, 

PFA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Jan, 2021, at 19:19, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Dilip Kumar Mishra 
E-mail 	[email-masked] 
Phone Number 	(91) 8789402918 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Sector 120, Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	It operations associate 	15 March 2021 	40,000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly we will check if the internet is working or not, if yes we will try to open another website in other tab to make sure its not a browser issue, then we will do browser reset and check if that works fine or not 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open settings and then bluetooth on your phone, then click on pair new device and turn bluetooth on the speaker, 
Then we will pair the speakers bluetooth and connect to bluetooth 
What according to you makes you a good candidate for customer service or technical support job? 	We have to understand the issue for the user, we will have to listen actively so that we can understand the issue for the user than we will start the troubleshooting with very basic and make sure issue is resolved for the user 
On a scale of 1 - 5 please rate your fluency in spoken English 	4