Subject: Trainer Candidate - Joginder Kumar
From: Joginder Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Jul 2021 00:30:16 -0400

Tech Support
Test

Name

Joginder
Kumar

E-mail

[email-masked]

Phone Number

(91) 9991295723

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Charkhi Dadri

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Coonet India Network Pvt Ltd

Assistant Manager

31 Jan
2021

47500

Previous Employer 1

Lava international ltd

Technical
officer

4 June 2015

17500

Previous Employer 2

If Selected, how much time do you need
to join?

5 days

Please briefly
describe your work experience specifically in training?

I was
working with customer service operation and handling a team of 5 engineers. I
have timely trained them for company platform and technology involved in day to
day operations.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

We purchased a new monitoring tool and need to
integrate ot ASAP for better customer service. So i study it and browser the
complete working procedure and give demo to while team. And i have handled many
aspects in live service where i have to work smarter to resolve it
promptly.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service involve only to respond customer queries timely. And great
customer service means to take care TAT and SLA and all requirements and respond
with better incident management.

What according to
you makes you a good candidate for this position?

I have
worked in similar domain and proved myself as a good key account
player.

On a scale of 1 - 5 please rate your fluency in
spoken English

4