Subject: Trainer Candidate - Divya Singh
From: Divya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Jul 2021 11:05:33 -0400

Tech Support
Test

Name

Divya
Singh

E-mail

[email-masked]

Phone Number

(91) 8376867895

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gaur City noida
extension

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infoedge

Deputy Manager

Still working

45

Previous Employer 1

Hdfc Bank

RSH -
Associate

5-5-2012

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

In hdfc
bank I used to give sales training to executive for building corporate relations
and for selling various bank product

In the present work profile new recruits are trained for the current process and
guided for smooth transition

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Well ! As a proces targets were bit higher in
last fy

We as a team have to find new ways to achieve those as following ways were not
giving desired results

Also team needed motivation as they were under const

With the help of rigrous discussion and some automati.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Customer query should be Heard to come to root of
the problem

What according to you makes you a good candidate
for this position?

I am hard working self motivated and disciplined
person

For me performance should always be best

On a scale of 1 - 5
please rate your fluency in spoken English

4