Subject: Trainer Candidate - Swati Sharma
From: Swati Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Jul 2021 08:58:56 -0400

| | Tech Support Test

Name | Swati Sharma
E-mail | [email-masked]
Phone Number | (91) 9600567440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janakpuri delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDBI BANK LTD | Assistant manager | NA | 100000
Previous Employer 1 | FACE | Trainee | September 2014 | 15000
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 3 months
Please briefly describe your work experience specifically in training? | Im working as operation head in retail banking branch. Have a good and depth knowledge of banking and other compliance related work.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Nil
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If you give good service, you are remembered but if you give great service, you are blessed
What according to you makes you a good candidate for this position? | I am a strong person with experience in many fields. Also can adapt well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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