Subject: Tech Support Candidate - Vikas Narayan
From: Vikas Narayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Jul 2021 03:12:36 -0400

| | Tech Support Test

Name | Vikas Narayan
E-mail | [email-masked]
Phone Number | (+91) 7860730577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | BHADOHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Windows server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | | 21645
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check website is correct or not.
2- I will check advance options on webpage.
3- I will check network connection.
4- I will troubleshoot about the firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Power on Bluetooth.
2- Turn on Bluetooth or mobile.
3- pair the Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

1- Understanding of Problem.
2- Providing appropriate solution of problem.
3- listening capabilities.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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