Subject: Tech Support Candidate - Shiv Kumar
From: Shiv Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Jul 2021 02:38:19 -0400

| | Tech Support Test

Name | Shiv Kumar
E-mail | [email-masked]
Phone Number | (+91) 8750733507
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur Vihar Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
MS Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TechMahindra | Technical support Engineer | 23 July | 11600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check the error on my screen, and will proceed accordingly. I will check my internet connection, if i am connected to the internet then I'll go to the control center on windows, then go to network connection settings and see the properties of IPV4 connections. If everything is fine there too then I'll open the command prompt and PING the website to see of there are any issues. If the issue still is not resolved then I'll check the proxy settings. After that I'll clear the cache and the cookies of the browser, then I'll restart it and will try opening it again. I will also try connecting to another network if the issue still is not resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the bluetooth speaker.
Step 2: Put he speaker in the bluetooth pairing mode.
Step 3: Turn bluetooth on, on the Mobile phone.
Step 4: Let the phone scan the nearby signals.
Step 5: When the Name of the Bluetooth speaker appears on the screen, click on it to pair it to the Mobile device.
Step 6: Give it the media access and control permissions if required.
Step 7: The bluetooth speaker is now connected to the Mobile device.

What according to you makes you a good candidate for customer service or technical support job? | I have 1 year and 9 months experience in working with TechMahindra. i have dealt with many customers in multiple bands, from U1 to Global Heads. I feel that i have good communication and troubleshooting skills, as i listen carefully to the customer, understand the issue and then try to come up with a solution. I also stay calm in difficult and pressurising situations. I talk in a very easy to approach tone so the customers feel very comfortable with me. I feel that this is a very important quality required for customer satisfaction. I am also willing to learn something new everyday from my seniors as well as my colleagues. I am good at working in teams and i feel that i have good leadership qualities. I also work with the philosophy that the customer's satisfaction is the most important thing in this business.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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