Subject: Trainer Candidate - Drivjot Singh
From: Drivjot Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 13:01:41 -0400

Tech Support
Test

Name

Drivjot
Singh

E-mail

[email-masked]

Phone Number

(91) 9653855190

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NoBroker Technology Solutions Pvt Ltd

Operations Expert(Financial
Module)

15 Aug

50000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in training?

I am
leading a team of 10 people that is responsible for deployment of Financial
Module(Erp) of the company in all it’s client’s societies. We also take care
of all servicing issues of the clients and make sure maximum usage of
company’s app and overall product.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Diversity in the team brings in more talented
people to the company and also a challenge to bring all of them on same page and
make them understand the product and it’s features.

I remember training such team where people were not just from different
geographical areas but had different educational backgrounds,ethnic preferences
and sexual orientation and still making my team the best team PAN INDIA and
being recognised for this as well because we maintained the top position
constantly for eight months after reaching the top.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Empathy is something that differentiated good and
great customer service according to me.

Not just listening but understanding a customer and his problem/need is really
important to deliver an extra ordinary customer service.

Feeling the customer’s problem by trying to be in his shoes and then provide
him the best possible solution according to the company’s norms and policies
will always help in satisfying the customer and in fact makes him more loyal
because he always knows that he has a great team to support of need be.

What according to you makes you a good candidate
for this position?

I am an empathetic person who loves challenges,
comes from an entrepreneurial background; so I have a solution oriented approach
and that really makes me a good candidate because dealing with customers itself
means a new challenge everyday; in fact i would say with every client. So
working and training with a team who will do this everyday will really help me
deliver my best in company’s as well as my personal interest.

On a
scale of 1 - 5 please rate your fluency in spoken English

5