Subject: Trainer Candidate - Thayalakrishnan T M
From: Thayalakrishnan T M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 11:28:51 -0400

Tech Support
Test

Name

Thayalakrishnan T M

E-mail

[email-masked]

Phone Number

(87780) 86239

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Coimbatore

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon

Senior service associate

20 Aug

24,500

Previous
Employer 1

Focus Edumatics

Trainer, Recuriter

12 July
2021

Previous Employer 2

If Selected, how much time do you need
to join?

As per notice period completed

Please briefly describe your work experience specifically in
training?

I have trained employees the way of handling
situation even it's very bad and to make all the negative situation to an
positive way

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Making things to understand in a way of using or
making things ro be executed seems to be difficult and we can work.with
alternative way to over come that.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Customer service job is a greater job even the
error may be from customer or caller end without knowing it they start the
conversation with a rude way and we should listen all the things patiently and
explain the things to them clearly and make the situation to be turned in a
positive way.

What according to you makes you a good candidate
for this position?

As per my experience and knowledge will make all
issue and situation will be sorted in an excellent way and wouldb make steps to
prevent from not repeating again.

On a scale of 1 - 5
please rate your fluency in spoken English

5