Subject: Trainer Candidate - Vipin Agrawal
From: Vipin Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 11:12:31 -0400

| | Tech Support Test

Name | Vipin Agrawal
E-mail | [email-masked]
Phone Number | (98393) 87292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Winds e Worls | Manager Operations | Still working | 85000
Previous Employer 1 | Acko general insurance | Manager Audit | 24th Jan 20 | 125000
Previous Employer 2 | Star union daiichi life insurance | Manager Operations | 15th Jan 2019 | 95000

If Selected, how much time do you need to join? | 15 Days

Please briefly describe your work experience specifically in training?

To train the field team in Inurance sector for the process ,Guidelines and smooth processing steps guidance to maximise issuance.
To the Operations team time to time to guide & update the process .

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While managing the team most challenging thing is when you have to retain performer of your team. You have to make balance between organisation norms as well as employee
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is that where customer who experienced great customer service give positive responses in the market for organisation which help to generate extra revenue .
What according to you makes you a good candidate for this position? | Right candidate at right position according to his skill. Yes I am confident to manage as well train team as and when required .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |