Subject: Tech Support Candidate - Yogesh Tripathi
From: Yogesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 11:03:57 -0400

Tech Support
Test

Name

Yogesh
Tripathi

E-mail

[email-masked]

Phone Number

(110045) 9958267520

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Highlands infotech PVT LTD

IT Executive

Previous Employer 1

Renovision Automation PVT
LTD

Desktop Support

Previous
Employer 2

Progressive infotech

System Engineer

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will have to check my internet
connectivity if it internet ok. 2nd I will clear all cookies of browser and
history, cache, and 3rd. if need then we will reset the browser or we can check
this website on another browser as well and check this website on incognito
windows as well.

will try also that changed my internet source like connecting to my hotspot or
asking the user to connect to another network like open internet.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Go To Search bar - Type Bluetooth and other device settings -
Select wireless Bluetooth device - Click on your device name for pairing

What according to you makes you a good candidate
for customer service or technical support job?

I am a
good candidate because I am a quick learner and I have practical experience
interacting with customers for day-to-day queries and providing the fastest
resolution.

On a scale of 1 - 5 please rate your fluency in
spoken English

3