Subject: Tech Support Candidate - Praveen Kumar Dubey
From: Praveen Kumar Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 07:19:29 -0400

| | Tech Support Test

Name | Praveen Kumar Dubey
E-mail | [email-masked]
Phone Number | (0) 7011057918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Creative Lipi Webtech Pvt Ltd | Team Leader | | 28000
Previous Employer 1 | Creative Lipi Webtech Pvt Ltd | Product Development Executive | 22 Jan 2018 | 17000
Previous Employer 2 | ASL infosystems Pvt Ltd | Product Development Executive | 20 Nov 2017 | 13500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of All I will cross-check the spelling for the website which I am opening. If spelling is correct and still not working then I will search that website on Google as Google will share all relevant websites to me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the Speaker
Switch on the Bluetooth option on speaker with the help of Remote or button given on speaker.
Search the available Bluetooth enabled devices on my phone
Then will click on suggested speaker's bluetooth name and will pair that. Now bluetooth is connected.

What according to you makes you a good candidate for customer service or technical support job?

For Customer Service:- I have been working for almost 5.5 years in Servicing department of IndiaMart so I know how to resolve the customers problem efficiently.
For Technical Support: I am a b.tech graduate in ECE with 69 percent marks and I am also too much interested in electronic and electrical gadgets so I have good knowledge about the products.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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