Subject: Tech Support Candidate - Ali Khan
From: Ali Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 07:08:41 -0400

| | Tech Support Test

Name | Ali Khan
E-mail | [email-masked]
Phone Number | (+91) 8080029033
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehatjr | Concierge executive | Na | 45000
Previous Employer 1 | Sutherland | Customer care executive | 31 august | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we need to check the internet connection if it is connected then we will proceed to check the browser clear cookies and cache if the issue still persist we will check browser are up to date or not again the issue persist then we have to move ahead and allow all cookie and third party website if the issue persist then and if we get an error like 404 need to escalate it to next level
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth in mobile and speakers should be turn on then search in the mobile for the device and connect it
What according to you makes you a good candidate for customer service or technical support job? | Well I can easily handle the level 1 troubleshooting and tried to get the things sorted out on level 1 only
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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